DEFINITION AND OBJECT OF THE CONTRACT
1.1 – This contract (“Contract”) is a distance contract pursuant to art. 50 et seq. of Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”). The Contract has as its object the sale of movable goods between PANETTONI GIOVANNI COVA & C. S.r.l. (owner of the brand Giovanni Cova & C.) (“Giovanni Cova & C.”) and the consumer (the “Customer”).
The Contract is concluded directly through the acceptance of a purchase proposal issued by the Customer via the internet, following the invitation to offer contained in the website giovannicovaec.it (the “Site”) and/or through other distance selling systems of Giovanni Cova & C. on the basis of the procedures described in Article 3 below.
1.2 These general conditions of sale (“General Conditions”) and, in particular, the information referred to in art. 52 of the Consumer Code, as provided by Giovanni Cova & C. and reported on the Site, will remain valid and effective until amended and/or supplemented by Giovanni Cova & C.. Any amendments and/or additions to the General Conditions will be effective from the date on which they are communicated to the public and will apply to sales made from that date. The latest updated version of the General Conditions is the one available on the Site.
The sale prices of the products illustrated on the Site and/or through any other distance selling systems of Giovanni Cova & C. are inclusive of VAT and all other taxes.
MODE OF PURCHASE AND PAYMENT
3.1 – The Contract by telephone is concluded by notifying the Customer (who has contacted Giovanni Cova & C. by telephone and made, on that occasion, a purchase proposal by also providing the operator with the data necessary for the registration procedure of his name, purchase order and payment method chosen) that the proposal is accepted.
3.2 – In the case of proposed purchases sent through the site, the customer will receive from Giovanni Cova & C. a summary e-mail, which will inform him that his purchase proposal is being processed and will be deemed accepted, unless otherwise communicated by e-mail or telephone by Giovanni Cova & C. within 3 (three) calendar days of receipt of the e-mail summary. After this deadline, the Contract by Internet is considered completed.
3.3 – Orders will be processed within 48 hours of receipt of the e-mail summary of the purchase order.
3.4 – Payments can be made via PayPal or Stripe.
DELIVERY OF PRODUCTS – COMPLAINTS
4.1 – Giovanni Cova & C. delivers the products to the address indicated by the Customer within 4 working days for shipments in Italy.
4.2 – The costs that the Customer must bear are indicated at the time of checkout and payment. There are also active discounts based on the total amount of the cart and are summarized below:
Total Order Shipping Cost Discount
Greater than € 100.00 Free –
4.3 – Any complaint may be forwarded to the following address: firstname.lastname@example.org
AVAILABILITY OF PRODUCTS
Giovanni Cova & C. accepts the orders of the Customer within the limits of the quantity of the requested products in stock. Therefore, the acceptance by Giovanni Cova & C. of the purchase proposal forwarded by the Customer IS subject to the availability of the products in stock. Giovanni Cova & C. undertakes to promptly notify the Customer of any unforeseeable stock-outs due to excess demand or other causes.
WARRANTIES AND ASSISTANCE
For products purchased by the Customer, the rules on warranties and assistance relating to the sale of consumer goods are applicable to Giovanni Cova & C..
OBLIGATIONS OF THE CUSTOMER
Customer represents and warrants: (i) to be a consumer in accordance with the provisions of art. 3 of the Consumer Code, (ii) to be of age, (iii) that the data provided by him for the execution of the Contract are correct and true.
RIGHT OF WITHDRAWAL
8.1 – The customer has the right to withdraw from the contract, without penalty and without specifying the reason, within 7 days of receipt of the products. The Customer may exercise the right of withdrawal, within the above-mentioned period, by expressing it by telephone or by written communication to the headquarters of Giovanni Cova & C. referred to in art. 4, to be sent by registered letter with acknowledgment of receipt or by telegram, telex, e-mail or fax.
8.2 – The customer who intends to exercise the right of withdrawal must return the products to the address indicated on the invoice, following the instructions therein, within 7 days of receipt of the products. Pursuant to Article 55, second paragraph, of the Consumer Code, the customer will not have the right of withdrawal in the following cases: – supply of audiovisual products or sealed software, opened by the Customer; – supply of custom-made or personalized products, or which by their very nature, cannot be returned or are liable to deteriorate or alter rapidly (e.g. cosmetics, flowers, foodstuffs); – supply of newspapers, periodicals and magazines.
8.3 – The costs of returning products are borne by the Customer. Giovanni Cova & C. will return, within 7 days from the date of receipt of the products by the customer: (i) the entire price paid by the Customer in case of return of the product complete with all its parts and functionality; or the part of the price equivalent to the product actually returned by the Customer who has consumed the product in an appreciable manner and/or such as to significantly diminish its value.
8.4 – The return of money by Giovanni Cova & C. to the customer will be made through the same method of payment with which the customer had initially paid the amount of the order.
The Contract is governed by Italian law. Any disputes will be governed by Italian law in force. The place of jurisdiction is Milan (MI) Italy.
The BrearMilano1930 trademark is the property of:
Panettoni Giovanni Cova & C. S.r.l.
Via Cusani, 10
20121 Milan, Italy
Tel. 800 013346 – Fax. 800 433661
VAT NUMBER 06739390968